Terms and Conditions

These Terms and Conditions (“Terms”) govern the use of the services provided under the Wizardo casino brand. By accessing the website, creating an account, making deposits, participating in games or using platform features, the user confirms that they have read, understood and accepted these Terms.

Wizardo casino. These Terms should be read together with the Privacy Policy, Cookie Policy, game rules, promotion conditions, bonus rules and other applicable documents. If the user does not agree with any provision, they should stop using the platform.

Operator and licence

The services of Wizardo casino are operated by Tusitier Ltd, a company registered under the laws of Belize, registration number 000047451. The registered address stated in the official Terms is Sea Urchin Street, San Pedro Town, Ambergris Caye, Belize.

The platform states that it operates under a licence from the Anjouan Offshore Authority, Licence No. ALSI-202505043-FI2. This is an international licence, so each user should confirm whether they can legally access the services from the jurisdiction where they are located.

Acceptance of the Terms

Use of the platform means that the user accepts these Terms and agrees to comply with them. The account, payments, bonuses, withdrawals and participation in games are subject to the rules applicable at the time of use.

Wizardo casino may update these Terms when necessary, including for legal, technical, operational, regulatory or security reasons. The updated version will be published on the website, and continued use of the platform after changes may mean acceptance of the revised version.

Legal requirements and restricted jurisdictions

The user must be at least 18 years old or the higher minimum age required in their jurisdiction. Underage persons may not create an account, deposit, gamble or use any service on the platform.

The user is responsible for confirming whether online gambling is permitted in the country or region where they are located. Access may be restricted by local law, international sanctions, regulatory requirements or internal risk policies.

The platform may not accept users from jurisdictions where remote gambling is prohibited, restricted or considered high-risk. Examples may include the United States, United Kingdom, France, Germany, Spain, Netherlands, Austria, Australia, Belize, Comoros, Iran, North Korea, Myanmar and other jurisdictions subject to applicable sanctions, prohibitions or restrictions.

The list may not be exhaustive. If the user accesses the platform from a prohibited location, uses tools to hide their location or provides incorrect residence information, the platform may refuse registration, block the account, void bets, cancel transactions, withhold winnings or apply other measures provided in these Terms.

User account

Registration

To use real-money services, the user must create an account with complete, correct and up-to-date information. False, incomplete or inconsistent data may delay verification, limit withdrawals, prevent the use of features or result in account suspension.

The user must keep account details updated, including contact details, residence and information required for payments or verification. The platform may request additional confirmation if there are discrepancies between registration data, submitted documents and payment methods.

Account security

The user is responsible for keeping access credentials confidential. The account must not be shared with third parties, and any activity carried out through the account may be attributed to the registered holder.

If there is any suspicion of unauthorised access, lost password, unrecognised change or account misuse, the user should contact support as soon as possible.

Account transfer

It is not permitted to sell, transfer, assign, lend, exchange or make the account available to another person. The account must be used only by the registered holder and only for purposes allowed by these Terms.

It is also not permitted to use another person’s details, documents or payment methods to create an account, deposit, withdraw funds or bypass verification.

Multiple accounts

A rule of one account per user, household, IP address, device or payment method may apply, depending on the platform’s assessment. This rule helps prevent promotional abuse, fraud, bypassing restrictions and misuse of services.

If duplicate or related accounts are identified, Wizardo casino may close accounts, cancel bonuses, void winnings, refuse withdrawals and apply other measures provided in these Terms.

KYC account verification

Wizardo casino may request documents and additional information to confirm identity, address, ownership of payment methods, source of funds or compliance with KYC/AML rules. Verification may be required before withdrawals, after changes to details, during security reviews or at any time considered necessary.

When verification is requested, the user must complete the process within 14 calendar days after the relevant notification. Failure to comply may result in limited features, account suspension, temporary blocking of transactions or closure according to these Terms.

Documents that may be requested include:

a valid identity document, such as a passport, national ID card or driving licence;
proof of address, such as a utility bill, bank statement or equivalent document;
proof of ownership of the payment method used;
payment card image, where applicable, with the required data hidden;
bank statement, selfie, video verification or additional information in specific situations.

While verification is incomplete, withdrawals may be paused and some operations may be temporarily limited. Documents must be true, readable, up to date and match the account details.

Suspension, closure and inactive account

Wizardo casino may suspend, limit or close an account in case of breach of these Terms, suspected fraud, bonus abuse, prohibited activity, pending documents, irregular payments, misuse of the platform or legal and regulatory requirements.

The user may request account closure through support. Before closure, the platform may check balance, withdrawal requests, active bonuses, pending documents, complaints or other applicable obligations.

Accounts with no activity for more than 6 months may be classified as inactive. In such cases, the company may close the account and apply deductions in accordance with the Terms.

Deposits and payments

To participate in real-money games, the user must make deposits through the methods available in the platform’s payment area. Methods, limits, currencies and timeframes may vary depending on the account, location, selected method, verification status and internal rules.

No third-party payments: deposits must be made through methods legally belonging to the account holder.
Authorised methods: the user must use only payment methods approved and available for their account.
Additional verification: the platform may request ownership confirmation, documents or additional information before accepting payments or processing withdrawals.
Variable limits: minimum and maximum amounts may depend on the method, currency, country, account status, user level or promotional rules.
No credit: the platform does not grant credit to the user, and all deposits must be authorised by the holder of the payment method.

As a measure to prevent fraud and money laundering, a deposit may need to be wagered at least 3 times before withdrawal. The company may reduce this requirement case by case, but not below 1 time the deposited amount. This deposit turnover is separate from any wagering linked to bonuses or promotions.

Withdrawals and verification

Withdrawals are subject to all applicable requirements, including account verification, payment method validation, wagering requirements, deposit turnover, security review and promotional rules.

A withdrawal request may be delayed, refused or remain pending where there is:

incomplete KYC verification or pending documents;
a mismatch between account details and submitted documents;
an unconfirmed payment method or one belonging to a third party;
an active bonus or incomplete wagering;
deposit turnover not yet completed;
suspected fraud, abuse, multiple account use or prohibited activity;
AML review, source of funds request or risk analysis;
a dispute, chargeback, complaint or transaction under investigation.

Where possible, the withdrawal may be processed to the same method used for the deposit. The platform may use another available method when necessary, according to applicable rules and the assessment of the case.

Refunds

Deposits are considered final and, as a rule, are not refundable. Refund requests may be reviewed only in exceptional circumstances, such as a proven technical error related to the platform or payment instruments.

The request must be submitted to support within a maximum of 24 hours after the relevant transaction.
No refund will be issued if the deposit or associated bonus has already been used to place bets.
The platform may request identity documents, proof of address or proof of ownership of the payment method.
The review is made case by case and remains subject to the company’s decision.
Where applicable, related bonuses and winnings may be deducted before calculating the amount to be returned.
The company will try to respond to the request within up to 10 business days.

Bonuses and promotions

Wizardo casino may offer bonuses, free spins, cashback, extra balance, points, rewards or other promotional offers. Each promotion may have its own terms, which must be read before activation.

Bonuses may be subject to wagering requirements before any withdrawal.
Maximum bet limits, validity periods, eligible games and cashout limits may apply.
Winnings from free spins may be converted into bonus balance and become subject to additional rules.
Cancelling a bonus may remove the bonus amount and related winnings.
Promotions may be changed, suspended or cancelled according to the applicable Terms.
The user should always check the individual terms of the promotion before accepting an offer.

Bonus abuse, creation of multiple accounts, prohibited strategies, misuse of promotions, attempts to bypass rules or fraud may result in bonus cancellation, voided winnings, withheld funds and account blocking.

Prohibited activities

Any fraudulent, abusive, illegal, manipulative or Terms-breaching use is prohibited. Prohibited activities include:

fraud or attempted fraud;
collusion between players;
result manipulation or exploitation of faults;
use of bots, automated software, scripts or prohibited tools;
creation or use of multiple accounts;
use of VPN, proxy or similar methods to hide location or bypass restrictions;
third-party payments or use of payment methods not belonging to the account holder;
abuse of bonuses, promotions, free spins or campaigns;
improper chargebacks, unauthorised reversals or abusive payment disputes;
use of another person’s account, documents or identity;
attempting to bypass limits, blocks, self-exclusion or platform decisions.

Any suspicious activity may result in account suspension, voided bets, cancellation of winnings, withholding of funds, withdrawal blocking and reporting to authorities or competent entities where applicable.

Technical errors and liability

Wizardo casino does not guarantee that the platform will always be available, error-free or uninterrupted. Technical failures, delays, temporary unavailability, system errors, connection problems, maintenance or third-party failures may occur.

In case of technical error, malfunction, incorrect payment, incorrect result, balance error, game failure or improper processing, the platform may void bets, adjust balances, correct results and reverse winnings awarded by error.

Winnings or payments resulting from malfunction, technical error, bug, software failure or incorrect calculation are not considered valid. The user must not exploit known or suspected errors and should report any fault to support.

Personal data

Personal data is processed according to the Wizardo casino Privacy Policy and related documents. The user should consult that policy to understand what data may be collected, how it is used, how long it is retained and what rights are available.

Complaints

Complaints, transaction disputes, bonus issues, questions about game results or account-related matters should be sent to support through the contact shown on the platform.

To make the review easier, the complaint should include:

email or username linked to the account;
approximate date and time of the issue;
transaction ID, where applicable;
name of the game, promotion or bonus involved;
amount in dispute;
clear description of the problem;
screenshots or relevant documents, if available.

The platform will review the case based on the Terms, account records, technical data, transaction history and other relevant information. The final decision on complaints, payments, promotions or disputes rests with the company according to the applicable rules.

Responsible gambling

Gambling must be used only as a form of entertainment. The user should set time and money limits, avoid chasing losses and play only with amounts they can afford to lose without affecting personal, family or professional expenses.

The platform may provide tools such as deposit limits, account breaks and self-exclusion. Self-exclusion may apply for a defined period; during that period, the user must not create new accounts or try to bypass the block.

This section presents only the essential rules. For more detailed guidance on limits, warning signs, protection of minors, support and self-exclusion, see the dedicated Responsible Gambling Policy page.

AML and fraud prevention

Wizardo casino applies procedures for preventing fraud, money laundering, terrorism financing, bonus abuse and misuse of the platform. The user must cooperate with verification requests and provide true, valid and up-to-date documentation when requested.

Checks may include identity, address, payment method ownership, source of funds, source of income, transaction analysis, activity monitoring, risk review, sanctions lists, politically exposed persons and other controls required by applicable procedures.

Where there is suspected fraud, pending investigation, inconsistent documents or incomplete verification, the platform may suspend the account, block withdrawals, freeze funds and retain amounts for a defined period according to the Terms and applicable requirements.

Final provisions

These Terms constitute the agreement between the user and Wizardo casino regarding use of the platform, without prejudice to specific rules for games, promotions, payments, privacy, cookies and responsible gambling.

If any provision of these Terms is considered invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

In case of discrepancy between language versions, the English version shall prevail.

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